Client Service Representative
5.
0 Kennewick, WA Kennewick, WA Full-time Full-time $16.
50 - $18.
00 an hour $16.
50 - $18.
00 an hour Position Title:
Client Service Representative Employee Status:
Non-exempt Job
Summary:
Join our team as a Client Service Representative (CSR), where you'll play a crucial role in representing our practice/hospital.
Your responsibilities include greeting patients, answering phones, maintaining records, and ensuring exceptional client service.
Job Expectations:
- Client Communication:
Professionally communicate medical information, fees, and policies.
- Telephone Skills/Etiquette:
Utilize proper business telephone etiquette and proficiently operate equipment.
- Work Ethic:
Strive for excellence, efficiently complete tasks, and maintain consistent workload.
- Attendance/Dependability:
Consistently on time, rarely absent, and communicates any schedule changes promptly.
- Animal Handling:
Handle patients safely and compassionately.
- Computer Input/Invoicing:
Utilize Shepherd for accurate record-keeping and invoicing.
- Desire to Expand Skills:
Demonstrate a desire to learn and take on new tasks.
- Productivity:
Produce quality work, help others, and meet deadlines.
- Coworker Relations:
Foster positive communication, address issues promptly, and cooperate with team members.
- Attitude:
Enthusiastic, adaptable, and focused on solutions.
- Organization/Time Management:
Prioritize tasks and handle multiple responsibilities efficiently.
- Knowledge of Services Provided:
Understand and effectively communicate the services offered.
- Follows Core Values/Mission & Vision:
Adhere to the hospital's values and mission consistently.
- Following Safety Guidelines:
Prioritize safety and follow all relevant guidelines.
Essential Duties:
- Greet visitors and assist patient owners.
- Answer phones, relay messages, and handle client payments.
- Use email, Weave, and walkie-talkies for communication.
- Maintain lobby supplies and cleanliness.
- Update client information and client forms.
- Assist in handling appointments, surgeries, and euthanasia procedures.
- Escort and assist owners to their cars.
- Room appointments and facilitate client communication with technical and doctor staff.
Knowledge/Skills/Abilities:
- Proficient in standard office equipment and software.
- Effective communication and interpersonal skills.
- Ability to prioritize, organize, and complete tasks independently.
- Ability to work well with the public.
Education/
Experience:
- High School Diploma or equivalent.
- Two years of customer service experience.
Physical and Environmental Requirements:
- May lift up to 40 lbs.
- Active movement throughout the day.
- Finger dexterity for computer use and equipment operation.
Salary Range:
$16.
50 - $18.
00 per hour, greater than 35 hours per week (annual average), qualifies for full benefits after 90 days of employment.
Send your resume and cover letter to email protected or bring your resume in person to 3315 W.
Clearwater Ave STE 100 Kennewick, WA 99336.
Job Type:
Full-time Pay:
$16.
50 - $18.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Vision insurance Schedule:
Day shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Kennewick, WA Kennewick, WA Full-time Full-time $16.
50 - $18.
00 an hour $16.
50 - $18.
00 an hour Position Title:
Client Service Representative Employee Status:
Non-exempt Job
Summary:
Join our team as a Client Service Representative (CSR), where you'll play a crucial role in representing our practice/hospital.
Your responsibilities include greeting patients, answering phones, maintaining records, and ensuring exceptional client service.
Job Expectations:
- Client Communication:
Professionally communicate medical information, fees, and policies.
- Telephone Skills/Etiquette:
Utilize proper business telephone etiquette and proficiently operate equipment.
- Work Ethic:
Strive for excellence, efficiently complete tasks, and maintain consistent workload.
- Attendance/Dependability:
Consistently on time, rarely absent, and communicates any schedule changes promptly.
- Animal Handling:
Handle patients safely and compassionately.
- Computer Input/Invoicing:
Utilize Shepherd for accurate record-keeping and invoicing.
- Desire to Expand Skills:
Demonstrate a desire to learn and take on new tasks.
- Productivity:
Produce quality work, help others, and meet deadlines.
- Coworker Relations:
Foster positive communication, address issues promptly, and cooperate with team members.
- Attitude:
Enthusiastic, adaptable, and focused on solutions.
- Organization/Time Management:
Prioritize tasks and handle multiple responsibilities efficiently.
- Knowledge of Services Provided:
Understand and effectively communicate the services offered.
- Follows Core Values/Mission & Vision:
Adhere to the hospital's values and mission consistently.
- Following Safety Guidelines:
Prioritize safety and follow all relevant guidelines.
Essential Duties:
- Greet visitors and assist patient owners.
- Answer phones, relay messages, and handle client payments.
- Use email, Weave, and walkie-talkies for communication.
- Maintain lobby supplies and cleanliness.
- Update client information and client forms.
- Assist in handling appointments, surgeries, and euthanasia procedures.
- Escort and assist owners to their cars.
- Room appointments and facilitate client communication with technical and doctor staff.
Knowledge/Skills/Abilities:
- Proficient in standard office equipment and software.
- Effective communication and interpersonal skills.
- Ability to prioritize, organize, and complete tasks independently.
- Ability to work well with the public.
Education/
Experience:
- High School Diploma or equivalent.
- Two years of customer service experience.
Physical and Environmental Requirements:
- May lift up to 40 lbs.
- Active movement throughout the day.
- Finger dexterity for computer use and equipment operation.
Salary Range:
$16.
50 - $18.
00 per hour, greater than 35 hours per week (annual average), qualifies for full benefits after 90 days of employment.
Send your resume and cover letter to email protected or bring your resume in person to 3315 W.
Clearwater Ave STE 100 Kennewick, WA 99336.
Job Type:
Full-time Pay:
$16.
50 - $18.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Vision insurance Schedule:
Day shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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